Anyone who is in business, knows the first customer is the hardest customer to obtain. After the sale, what can you do to keep your customer coming back to your business?
You want a Happy Customer! A customer, who can not say enough good thoughts about you and your company. If you have employees, be sure they greet each customer with a smile and offer help if needed. With every transaction, be sure to have the WOW factor:
Wrap their purchase with fresh tissue paper when packaging. Make a special home delivery. If your customer is looking for something you do not have, be helpful in locating that item, even if it needs to be a call to a competitor. Each sales invoice should have a Thank You imprinted on the invoice or handwritten.
Always let your customer know how much you appreciate them and ask how you can improve their shopping experience.